Service design is the activity of planning and organizing a business’s resources (people, products and processes) with the goal to improve the experiences of both the user and employee to better support customer journeys.
It's about framing long-term goals of a business, mapping the user's empathy, creating a journey map and sketch, prototype and test solutions.
Single activities and methods get combined in a linear way to a set of activities, which help to solve big problems easily and in a matter of days, not months.
To make this work, C-level stakeholders get invited to bring their insights and expertise to create a solution to a big problem, together, actively.
User Experience Design listens to the end users' needs and pains in order to create an informed understanding of the improvement space - in order to establish a holistic and more efficient way to interact with a service or a product.
"User experience" deals with all aspects of the end-user's interaction with the company, its services, and its products.
This field of expertise is all tactical. Common projects rank from creating a totally new, holistic service, also known as Minimum Lovable Product, in a variety of ecosystems and touchpoints.
Also seen a lot, is the implementation of new features to an existing product or service or migrating a service to a different country.
Visual Design is all about the look and feel of a product, brand or service - in every customer facing touchpoint and media type.
It aims to establish your company's philosophy and strategy on a meta level expressed with color, fonts, whitespace, animations and transitions.
Focuses on the aesthetics of a product and its related materials by strategically implementing images, colors, fonts, and other branded elements.
Common visual design artifacts like wireframes, interactive prototypes, style guides and mood boards support the user experience. Small details of a product’s aesthetics can play a significant role in the design and acceptance of the user experience.
World Wide Web, also known as "WWW', "Web" or "W3", is the universe of network-accessible information, the embodiment of human knowledge.
Is an information space where documents and other webresources are identified by Uniform Resource Locators (URLs), interlinked by hypertext links and accessed via the Internet.
The Web has a body of software, and a set of protocols and conventions. Through the use hypertext and multimedia techniques, the web is easy for anyone to roam, browse, and contribute to
It began in 1989 as a networked information project at CERN, where Tim Berners-Lee, now Director of the World Wide Web Consortium, W3C, invented the web as we know it today.